We accept the following payment methods: iDEAL, Visa, Visa Debit, Visa Electron, MasterCard, Maestro, American Express, Apple Pay, Google Pay, and PayPal.
If your preferred method isn’t listed, feel free to contact us at [email protected].

If you need to update details like your delivery address, please contact us immediately at [email protected].
Once your order has been shipped, we’re unable to cancel or make any changes.

We currently ship to European countries only. For a full list of locations, please see our Delivery & Returns page.

Delivery typically takes 2–5 working days. For more information, visit our Delivery & Returns page.

Yes! You can track your order through your Okio account. You’ll also receive a confirmation email with a tracking number once your order has shipped.

For return instructions and eligibility, please visit our Delivery & Returns page.

Once we’ve received and inspected your return, we’ll let you know whether your refund is approved. If approved, we’ll issue a refund to your original payment method. Please note that it may take a few days for your bank or credit card provider to process the refund.