What payment methods does Okio accept?

Okio accepts the following payment types: Ideal, Visa, Visa Debit, Visa Electron, MasterCard, Maestro, Amex, Apple pay, Google pay and PayPal. If your preferred method is not listed above then please contact us at help@okio.store.

Can I make changes to my order once placed?

If you need to amend any details (such as delivery address) please contact us immediately on help@okio.store as once an order has been shipped they cannot be cancelled or amended.

Which countries do you ship to?

We only ship to European countries. Please check Delivery & Returns for more details.

How long does shipping take?

Delivery time is between 2-5 working days. Please check Delivery & Returns for more details.

Can I track my order?

You can track the status of your orders in your Okio account. You will also be sent an order confirmation email with your tracking number.

How can I return an item?

Please check Delivery & Returns for our return details.

Can I get a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.